91吃瓜

The Help Desk provides basic support for student-owned machines, including:

• Wireless configuration and connectivity
• Operating system troubleshooting
• Virus removal
• Data backup assistance

After-hours emergency support is intended for critical university-wide technology outages or building-impacting issues that significantly disrupt campus operations or safety.

Examples of after-hours emergencies may include:

• Campus-wide internet or network outages
• Major system outages affecting multiple users or departments
• Building-wide classroom technology outages during scheduled events
• Critical cybersecurity or security-related incidents
• Phone system outages affecting a building or campus location

The following are generally not considered after-hours emergencies:

• Password resets
• Individual device issues
• Software installation requests
• Printer problems
• Single-user access issues
• General troubleshooting requests

Non-emergency requests submitted after hours will be addressed during normal Help Desk business hours.  Emergency calls after hours regarding system-wide outages should be directed to the switchboard operator at (603) 899-4210.  Computers in the Bray Center in the lower level of the Di Pietro Library are available for students 24/7.

The PaperCut system supports printing, copying, and scanning on campus. A user retrieves their document(s) at one of the public multi-function devices by swiping their ID card, typing in their ID card number, or by entering their network credentials (username and password).

The IT Help Desk team manages, operates and maintains the University's media equipment and services. Equipment reservations for classroom use should be made at least 48 hours in advance by filling out the Media Request Form Hours of availability are Monday - Friday from 8 am - 4:30 pm.

On the Rindge Campus - open for general use outside of scheduled classes:

• Petrocelli Mac Lab: Located on the 2nd floor of Petrocelli Hall
• Marcucella 218: Located on the 2nd floor of Marcucella Hall
• Fitzwater 105 Mac Lab: Located in the Fitzwater Center

Available 24/7: Library Study Space (The Bray/Lower level of DiPietro Library)

During Library Hours: Computers are also available in various locations within the library during regular hours.

Wireless connectivity is available throughout campus. For typical devices (phones, tablets, laptops) use the 鈥淔ranklin Pierce鈥� Wi-Fi network. Personal wireless routers however are NOT permitted.

• A laptop computer is strongly recommended over a desktop computer to support mobility, classroom use, remote learning, and collaboration.
• Chromebooks are not supported and should not be used as a student鈥檚 primary academic device.
• Tablets and mobile-only devices are also not recommended as a student鈥檚 primary academic device.

• Operating System: Windows 11 or current version of macOS
• Processor: Intel Core i5 / AMD Ryzen 5 / Apple M-series equivalent or better
• Memory (RAM): 8GB Minimum 16 GB Recommended
• Storage: 512 GB Solid State Drive (SSD)
• Wireless Connectivity: Wi-Fi 6 capable
• Webcam & Microphone: Integrated or external
• Battery Life: 8+ hours recommended
• Browser: Current version of Chrome, Edge, Firefox, or Safari

Students are encouraged to consider the following when purchasing a device:

• Extended warranty or accidental damage protection
• Cloud backup or external backup storage
• A protective carrying case
• USB-C or HDMI adapters if needed for classroom presentations
• Headphones with microphone for remote classes or virtual meetings

All registered students have access to Microsoft's Office Online suite of applications. This includes versions of Microsoft Word, Excel, and PowerPoint that can be run from any web browser.

You also get Microsoft OneDrive with one (1) Terabyte of document storage for the duration of their time with 91吃瓜.

Preferred cellular providers in the Monadnock region are Verizon, U.S. Cellular, and AT&T.

Students may connect personally owned devices including:

• Laptop computers
• Desktop computers
• Smartphones
• Tablets
• Gaming consoles
• Smart TVs and streaming devices

Most modern devices that support WPA2 or WPA3 wireless security standards should be compatible with the student wireless network.

The following devices are not permitted on the student wireless network because they may interfere with campus wireless performance, reliability, or security:

• Personal wireless routers
• Wireless access points
• Mesh Wi-Fi systems
• Wireless repeaters or extenders
• Network hubs or unmanaged switches
• Devices operating as DHCP servers
• Devices that rebroadcast or share the university network connection
• Unauthorized wired or wireless infrastructure equipment

Students may not create their own private wireless networks within residence halls or campus buildings.

Some smart home and Internet of Things (IoT) devices may have limited compatibility with enterprise wireless environments.

Examples may include:

• Smart speakers
• Smart plugs
• Smart lighting systems
• Wireless printers
• Home security or camera devices
• Certain streaming or casting devices

Google Home, Google Nest, Amazon Alexa/Echo, Apple HomePod, Chromecast, and similar smart home or casting devices may not function properly on the campus wireless network due to device discovery, network isolation, and security limitations common in shared wireless environments.

These devices are not officially supported by the University, and functionality may be limited or inconsistent.

Wireless printers are not supported on the student wireless network.

The University reserves the right to restrict devices that negatively affect network performance, reliability, or security.